Ts. Abdul Razak b. Abdul Majid, CMILT, MTAM, P.P.C (Per)|Professional Trainer | Business Strategist | Consultant
D · Logistics, Transportation & Industry Development
Bahasa Melayu title: Kecemerlangan Perkhidmatan Pelanggan dalam Logistik
In logistics, the customer experience is shaped by every interaction: the pickup, the delivery, the tracking update and the response when something goes wrong. This programme helps logistics teams deliver consistently professional service that retains customers and protects the company's reputation. Participants learn service standards, professional communication by phone, message and in person, handling complaints and delivery exceptions, and turning service recovery into loyalty. The programme also covers the role of frontline staff, such as drivers, riders and counter staff, as ambassadors of the brand. Practical role-plays reflect realistic logistics scenarios.
By the end of the programme, participants will be able to:
Customer expectations, moments of truth and the cost of poor service.
Tone, clarity and etiquette across channels.
Delays, damage, missing items and difficult customers.
Apology, resolution and follow-up that restore trust.
Appearance, conduct, safety awareness and representing the brand.
It is typically delivered as a 1–2 Hour Talk, Half-Day Workshop or Full-Day Training. The duration can be configured to suit your schedule.
It can be delivered in person or in a hybrid format, in English, Bahasa Melayu or bilingually.
Yes. Examples, case studies and activities are adapted to your sector, participants and objectives, and topics can be combined with other programmes.
Indicative fees start from RM900. The final quotation depends on participant numbers, customisation, delivery mode and location, and is confirmed in writing.
Request a quotation or proposal through the enquiry form. You will receive a written proposal and quotation, and dates are confirmed once your organisation approves.
Tell me about your participants and objectives, and I will prepare a tailored proposal and quotation.
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