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RAZAK MAJID

C · Artificial Intelligence & Digital Transformation

Data-Driven Decision Making for Managers

Bahasa Melayu title: Membuat Keputusan Berasaskan Data untuk Pengurus

Programme overview

Managers are surrounded by data but often lack the time or confidence to use it well. This programme builds practical data literacy for managers: asking the right questions, choosing meaningful indicators, reading charts and reports critically, and using evidence to make and explain decisions. Participants learn to recognise common pitfalls such as misleading averages, correlation mistaken for causation and selective reporting. The programme also shows how spreadsheets, dashboards and AI tools can support analysis without requiring technical specialisation. The aim is better decisions and clearer communication, not advanced statistics.

Target participants

  • Middle and senior managers
  • Heads of department and unit leaders
  • Supervisors responsible for reporting

Learning outcomes

By the end of the programme, participants will be able to:

  • Frame business questions that data can help answer
  • Select meaningful KPIs and avoid vanity measures
  • Interpret charts, trends and reports critically
  • Recognise common data pitfalls and biases
  • Communicate data-informed decisions clearly to stakeholders

Key modules

  1. 01

    Why Data-Driven Management

    Intuition, evidence and the cost of poor decisions.

  2. 02

    Asking the Right Questions

    Turning management problems into answerable questions.

  3. 03

    Choosing Indicators

    Leading and lagging indicators, targets and balanced measures.

  4. 04

    Reading Data Critically

    Averages, trends, samples, correlation and visual traps.

  5. 05

    Tools for Managers

    Spreadsheets, dashboards and AI-assisted analysis.

  6. 06

    Communicating with Data

    Simple visuals, one-page summaries and decision briefs.

Training methodology

  • Case-based exercises using realistic organisational data
  • Chart interpretation challenges
  • Group decision simulations
  • Dashboard critique

Participant takeaways

  • Decision question framework
  • KPI selection guide
  • Data storytelling template

Suitable organisational use cases

  • Management development programmes
  • Performance management improvement
  • Evidence-based decision initiatives in the public sector

Frequently asked questions

How long is this programme?

It is typically delivered as a Half-Day Workshop, Full-Day Training or Two-Day Training. The duration can be configured to suit your schedule.

Can it be delivered online or in Bahasa Melayu?

It can be delivered in person, online or in a hybrid format, in English, Bahasa Melayu or bilingually.

Can the content be customised for our organisation?

Yes. Examples, case studies and activities are adapted to your sector, participants and objectives, and topics can be combined with other programmes.

How much does this programme cost?

Indicative fees start from RM1,600. The final quotation depends on participant numbers, customisation, delivery mode and location, and is confirmed in writing.

How do we book this programme for our team?

Request a quotation or proposal through the enquiry form. You will receive a written proposal and quotation, and dates are confirmed once your organisation approves.

Interested in this programme?

Tell me about your participants and objectives, and I will prepare a tailored proposal and quotation.

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