Ts. Abdul Razak b. Abdul Majid, CMILT, MTAM, P.P.C (Per)|Professional Trainer | Business Strategist | Consultant
C · Artificial Intelligence & Digital Transformation
Bahasa Melayu title: AI Agentik dan Automasi Aliran Kerja Perniagaan
AI is moving beyond answering questions towards carrying out multi-step tasks: gathering information, completing forms, updating records and coordinating actions across applications. This programme introduces agentic AI and workflow automation in practical business terms. Participants learn the difference between chat assistants, automation platforms and AI agents, identify repetitive processes suitable for automation, and design simple workflows using no-code tools. The programme pays particular attention to governance: human approval points, data access, error handling and accountability. It is designed for managers and practitioners who want to understand and pilot automation responsibly, not for software developers.
By the end of the programme, participants will be able to:
Assistants, automation platforms and agentic AI explained in business terms.
Process mapping, repetitive tasks and value-versus-effort assessment.
Triggers, steps, data flow and integration between applications.
Demonstrations using common automation and AI agent tools.
Human-in-the-loop review, permissions, logging, data protection and accountability.
Measuring results, managing change and deciding what to scale.
It is typically delivered as a Half-Day Workshop, Full-Day Training or Two-Day Training. The duration can be configured to suit your schedule.
It can be delivered in person, online or in a hybrid format, in English, Bahasa Melayu or bilingually.
Yes. Examples, case studies and activities are adapted to your sector, participants and objectives, and topics can be combined with other programmes.
Indicative fees start from RM1,600. The final quotation depends on participant numbers, customisation, delivery mode and location, and is confirmed in writing.
Request a quotation or proposal through the enquiry form. You will receive a written proposal and quotation, and dates are confirmed once your organisation approves.
Tell me about your participants and objectives, and I will prepare a tailored proposal and quotation.
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