Ts. Abdul Razak b. Abdul Majid, CMILT, MTAM, P.P.C (Per)|Professional Trainer | Business Strategist | Consultant
C · Artificial Intelligence & Digital Transformation
Bahasa Melayu title: Asas Transformasi Digital
Digital transformation is often misunderstood as buying new systems. In reality, it is about rethinking how an organisation serves customers, runs processes and makes decisions with the help of digital technology. This programme gives participants a clear, practical understanding of digital transformation: its drivers, components and common pitfalls. Participants examine customer experience, process digitalisation, data, cloud and AI, and the leadership and culture needed to sustain change. Using a simple framework, they assess their organisation's current state and identify priority initiatives. The programme suits organisations at the beginning of, or midway through, their digital journey.
By the end of the programme, participants will be able to:
Drivers, myths and lessons from successful and unsuccessful initiatives.
Digital touchpoints, service journeys and rising expectations.
Digitalising workflows, reducing paper and integrating systems.
Foundations for insight and automation.
Skills, change management and sustaining momentum.
Maturity assessment, prioritisation and quick wins.
It is typically delivered as a 1–2 Hour Talk, Half-Day Workshop, Full-Day Training or Two-Day Training. The duration can be configured to suit your schedule.
It can be delivered in person, online or in a hybrid format, in English, Bahasa Melayu or bilingually.
Yes. Examples, case studies and activities are adapted to your sector, participants and objectives, and topics can be combined with other programmes.
Indicative fees start from RM900. The final quotation depends on participant numbers, customisation, delivery mode and location, and is confirmed in writing.
Request a quotation or proposal through the enquiry form. You will receive a written proposal and quotation, and dates are confirmed once your organisation approves.
Tell me about your participants and objectives, and I will prepare a tailored proposal and quotation.
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