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RAZAK MAJID

B · Digital Marketing & Social Media Strategy

Lead Generation and Customer Conversion Strategies

Bahasa Melayu title: Strategi Penjanaan Prospek dan Penukaran Pelanggan

Programme overview

Attention alone does not pay the bills; enquiries and conversions do. This programme helps businesses design a lead generation system that attracts the right prospects and converts them efficiently. Participants learn to create compelling offers and lead magnets, build simple landing pages and forms, use WhatsApp and messaging effectively, and nurture prospects through follow-up sequences. The programme also examines the hand-over between marketing and sales, response time, enquiry handling and conversion tracking. Participants map their current funnel, identify where leads are lost and design practical improvements that can be implemented quickly.

Target participants

  • SME owners and sales managers
  • Marketing and sales executives
  • Service-based businesses

Learning outcomes

By the end of the programme, participants will be able to:

  • Map the current lead-to-customer funnel and identify drop-off points
  • Design offers and lead magnets that attract qualified prospects
  • Build effective landing pages, forms and messaging flows
  • Create follow-up sequences that nurture prospects towards purchase
  • Track conversion rates and improve enquiry handling

Key modules

  1. 01

    Funnel Mapping

    Traffic, leads, qualified prospects and customers: where value is won and lost.

  2. 02

    Offers and Lead Magnets

    Consultations, guides, trials, demonstrations and time-limited offers.

  3. 03

    Landing Pages and Forms

    Structure, messaging and reducing friction.

  4. 04

    Messaging and Follow-Up

    WhatsApp Business, email and response scripts.

  5. 05

    Conversion and Hand-Over

    Qualification, response speed, sales hand-over and tracking.

Training methodology

  • Funnel mapping workshop using participants' own businesses
  • Landing page critique
  • Script writing and role-play
  • Conversion tracking demonstration

Participant takeaways

  • Funnel diagnostic worksheet
  • Lead magnet idea bank
  • Follow-up message templates

Suitable organisational use cases

  • Sales and marketing alignment
  • SME growth programmes
  • Business development for service providers

Frequently asked questions

How long is this programme?

It is typically delivered as a Half-Day Workshop or Full-Day Training. The duration can be configured to suit your schedule.

Can it be delivered online or in Bahasa Melayu?

It can be delivered in person, online or in a hybrid format, in English, Bahasa Melayu or bilingually.

Can the content be customised for our organisation?

Yes. Examples, case studies and activities are adapted to your sector, participants and objectives, and topics can be combined with other programmes.

How much does this programme cost?

Indicative fees start from RM1,600. The final quotation depends on participant numbers, customisation, delivery mode and location, and is confirmed in writing.

How do we book this programme for our team?

Request a quotation or proposal through the enquiry form. You will receive a written proposal and quotation, and dates are confirmed once your organisation approves.

Interested in this programme?

Tell me about your participants and objectives, and I will prepare a tailored proposal and quotation.

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